Crossroad Child & Community Services, Fort Wayne, IN


Crossroad Child & Family Services


Fort Wayne, Indiana



7,000 SF Renovation

19,000 SF New Construction


Renovation and New Construction

Team Leaders

Zachary Benedict

Zach Benedict

AIA, LEED AP, Principal

Building Promising Futures

Crossroad Child & Family Services creates promising futures for children in difficult circumstances by providing therapy, education, and family support services. In alignment with MKM’s mission to improve the health and well-being of our community, a campus expansion for the not-for-profit will provide increased services to children and families in need.


Enhancements to the 135-year-old campus will include three projects that aim to support the 43% increase in demand for services that Crossroad has experienced since 2010. Two new buildings will include a fifteen-bed residential treatment unit and a one-story outpatient and treatment facility, providing space for therapy suites and administrative offices. This new facility will allow for better collaboration between therapists and case managers by consolidating support functions under one roof. In addition to new construction, an existing building and former natatorium will be renovated to house a campus dining hall and large community meeting space.


In addition to renovation and new construction, the campus will receive façade and wayfinding updates that reposition Crossroad along Beacon Street. Historically, the campus faced south towards Lake Avenue, but with the construction of Byron Health Center’s new campus, Crossroad had to consider a new entrance and refine visitor experience. During the planning process, MKM used research by The Robert Wood Johnson Foundation’s Active Living Research program.* “Measuring Urban Design Qualities: An Illustrated Field Manual” reviews five key concepts of urban design: imageability, enclosure, human scale, transparency, and complexity. These concepts directly relate to how individuals interact with public space. The new campus will feature walking paths and outdoor seating areas to encourage walkability and interaction with the natural environment.


Imageability is the quality of a place that makes it distinct, recognizable, and memorable. A place has high imageability when specific physical elements and their arrangement capture attention, evoke feelings, and create a lasting impression. 


Enclosure refers to the degree to which streets and other public spaces are visually defined by buildings, walls, trees, and other elements. Spaces where the height of vertical elements is proportionally related to the width of the space between them have a room-like quality. 


Human scale refers to the size, texture, and articulation of physical elements that match the size and proportions of humans and, equally important, correspond to the speed at which humans walk. Building details, pavement texture, street trees, and street furniture are all physical elements contributing to human scale. 


Transparency refers to the degree to which people can see or perceive what lies beyond the edge of a street or other public space and, more specifically, the degree to which people can see or perceive human activity beyond the edge of a street or other public space. Physical elements that influence transparency include walls, windows, doors, fences, landscaping, and openings into midblock spaces.


Complexity refers to the visual richness of a place. The complexity of a place depends on the variety of the physical environment, specifically the numbers and kinds of buildings, architectural diversity and ornamentation, landscape elements, street furniture, signage, and human activity.

*Clemente, O., Ewing, R., Handy, S., Brownson, R., & Winston, E. (2005). Measuring Urban Design Qualities – An Illustrated Field Manual. Princeton, NJ: Robert Wood Johnson Foundation.